Terms and Conditions – Complete Guide to Using the 9u9 Platform

1 General Terms & Applicability

These Terms and Conditions apply to the use of the 9u9 platform (9u9.pro) and all services offered under it. 9u9 is an online betting and casino platform operating under an international gaming license.

These Terms and Conditions form a legally binding agreement between 9u9 and its users. Accessing the platform, creating an account, or using any of its services constitutes your acceptance of these terms .

9u9 reserves the right to modify these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

• These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• 9u9 reserves the right to refuse service to any user without providing a reason.
• This agreement is personal and non-transferable.

2 Account Registration & Verification

To register an account on 9u9, you must be 18 years of age or older. You are required to provide accurate details during registration, including your full name, date of birth, and mobile number.

Each person may operate only one account. Creating multiple accounts using the same device, IP address, payment method, or personal details is strictly prohibited.

• Accounts registered with false or incomplete information will be cancelled.
• You are responsible for keeping your account password and login credentials secure.
• If you suspect unauthorized access to your account, contact 9u9 Support immediately.
• The KYC (Know Your Customer) verification process may require a copy of your National ID card or passport.
• Corporate or business accounts are not permitted.

3 Deposit & Payment Policy

Deposits on 9u9 can be made via Mobile Banking, Nagad, and Rocket. Funds are typically credited instantly, though delays may occasionally occur due to issues with your bank or payment provider's servers.

• The minimum deposit amount varies depending on the payment method used.
• There are no hidden charges on deposits; however, your payment provider may apply their own fees.
• You must use a payment method registered in your own name.
• Deposits from third-party accounts are not accepted and may result in account suspension.
• Deposits are non-refundable once completed, unless a technical error on 9u9's part results in a duplicate charge.

If suspicious payment activity is detected, 9u9 reserves the right to suspend the transaction and carry out a verification review. You may be asked to provide additional documentation during this time.

4 Withdrawal Policy & Process

KYC verification must be completed before you can withdraw your winnings. Withdrawal requests will not be processed without it.

• Withdrawals are typically completed within 15 minutes to 24 hours.
• Withdrawal amounts will be returned via the same payment method used for the deposit.
• Bonus funds may only be withdrawn after the applicable wagering requirements have been met.
• Withdrawals involving unusual amounts or suspicious activity may require additional time to verify.
• The minimum withdrawal amount is BDT 500.

5 Bonus & Promotion Terms

9u9 offers a range of bonuses and promotions – welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus has specific terms, which are detailed on the promotions page.

• Once a bonus is accepted, withdrawals are not permitted until the associated wagering requirements are fulfilled.
• It is generally not possible to have more than one active bonus at a time.
• If bonus abuse is detected — such as arbitrage betting or bonus hunting — the bonus and any related winnings will be forfeited.
• 9u9 reserves the right to modify or cancel any bonus at any time.
• Bonuses are awarded only on deposits made with real money.

The welcome bonus is for new members only and is limited to one claim per person, household, device, or IP address. Attempting to claim it more than once may result in all associated accounts being cancelled.

6 Betting Rules

Bets cannot be withdrawn once placed. If a market closes or an event is cancelled after a bet is confirmed, the outcome will be handled in accordance with 9u9's policy.

• If incorrect odds are displayed due to a technical error, 9u9 reserves the right to void the affected bets.
• If an event is cancelled, your stake will be refunded.
• Any bets linked to match-fixing or fraudulent activity will be voided.
• Maximum bet limits may vary by event and market.
• In live betting, bets may be rejected due to network delays.

9u9 reserves the right to investigate accounts where suspicious betting patterns are detected and may place payments on hold if necessary.

7 Prohibited Activities

The following activities are strictly prohibited on 9u9 and will result in immediate account closure upon detection:

• Money laundering or transactions involving illegal funds.
• Claiming bonus advantages through multiple accounts.
• Using hacking tools, bots, or automated software on the platform.
• Conducting transactions using another user's identity.
• Managing an account on behalf of a minor.
• Exploiting system vulnerabilities through fraudulent means.
• Misuse of chargebacks or payment reversals.

8 Account Closure & Suspension

You may request account closure at any time through Support. Please withdraw any remaining balance before the account is closed.

• In the event of a terms violation, 9u9 may close the account without prior notice.
• A self-exclusion request will result in the account being locked for a specified period.
• An inactivity fee may apply to accounts that have been dormant for an extended period.
• Transaction records will be retained even after an account is closed.

9 Disclaimer & Limitations of Liability

The 9u9 platform is provided on an "as is" basis. 9u9 is not liable for any losses resulting from technical errors, server outages, or third-party service failures.

• 9u9 will not be liable for any losses caused by internet connection disruptions.
• Users are responsible for ensuring the security of their own devices.
• 9u9's liability is limited in cases of third-party payment provider failure.
• 9u9 does not guarantee the outcome of any game.

Gambling carries a risk of financial loss. 9u9 supports responsible gaming and encourages users to play within their means.

10 Changes to Terms & Contact

9u9 may update these Terms and Conditions at any time. A notice will be posted on the platform and the last updated date at the top of the page will reflect the change.

You have the right to close your account if you do not agree to the updated terms. Continued use of the platform after any changes will be considered acceptance of the new terms.

• For any questions regarding the terms, please contact our support team.
• Disputes will be resolved in accordance with the rules of our licensing authority.
• This agreement is governed by international gaming laws.