Privacy Policy – Your Information is Fully Secure at 9u9

1 Introduction & Scope

Welcome to 9u9.pro. This Privacy Policy ("Policy") explains how the 9u9 platform collects, uses, stores, and protects your personal information. It applies to our website, mobile app, and all related services.

9u9 believes privacy is a fundamental right. When you use our platform, we value your trust and act accordingly. Upholding the principles set out in this policy is both our ethical and legal responsibility.

By registering on or using 9u9, you agree to this Privacy Policy. If you are under 18 years of age, you are not permitted to use our services.

2 What Information We Collect

Various types of information are collected to operate the 9u9 platform. A detailed breakdown is provided below:

We never collect your password, full bank account number, or any sensitive information that is not required. All data collected is used solely to provide our services and meet legal obligations.

3 Data Collection Methods

9u9 collects your information through several methods:

• Directly Provided: Information you provide directly during registration, KYC verification, deposit, and withdrawal processes.
• Automatically Collected: Information collected automatically while you use the platform, via cookies, log files, and tracking technologies.
• Third Party: Information received from payment providers (Mobile Banking, Nagad, Rocket) and identity verification services.
• Public Sources: Information obtained from social media or public records (for fraud prevention purposes only).

4 Purpose of Data Use

9u9 uses the personal data it collects only for defined purposes. We never use your information unnecessarily or beyond its intended use.

• Account management: For registration, login, password reset, and account verification purposes.
• Financial transactions: For processing deposits, withdrawals, and bonuses.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal compliance: For compliance with KYC/AML regulations.
• Service Improvement: To improve platform performance and enhance the user experience.
• Contact: To send you important updates, promotions, and support-related messages.
• Responsible Gaming: To identify excessive betting behaviour and provide appropriate support.

If we use your data for profiling or automated decision-making, you will be informed in advance and your consent will be obtained.

5 Data Sharing Policy

9u9 never sells your personal or privacy-related information. However, limited data may need to be shared in certain circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• KYC partner: With licensed third-party agencies for identity verification.
• Law enforcement agencies: Where required by court order or legal obligation.
• Regulatory Authority: For AML/CFT reporting to the licensing authority.

In the event of a business restructuring or merger involving 9u9, your information may be transferred to the new entity, though the terms of this Privacy Policy will continue to apply.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used to keep the 9u9 platform running smoothly and to enhance your experience.

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Performance Cookies: To monitor platform speed and performance.
• Functionality Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To analyze user behaviour (subject to your consent).

You can disable non-essential cookies at any time through your browser settings. Note that turning off certain cookies may affect the functionality of some platform features.

7 Your Rights

As a 9u9 user, you have a number of important rights over your personal data:

• Right to Access: You can request to view the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive a copy of your data in a standard, portable format.
• Right to object: You can request to opt out of marketing communications.

Certain data may be required by law to be retained – such as financial transaction records. In these cases, we may not be able to fulfil a deletion request.

8 Data Retention Period

9u9 retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data is retained for a specified period:

• Financial transaction records: 7 years (legal obligation).
• KYC documents: retained for 5 years after account closure.
• Login and security logs: 2 years.
• Marketing preferences: until consent is withdrawn.
• Support conversations: 3 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9 Security Measures

9u9 uses industry-standard security technologies and practices to protect your information:

• 256-bit SSL/TLS encryption – applied to all data transfers.
• AES-256 encryption – applied to all stored sensitive data.
• Two-factor authentication (2FA) – to secure your account.
• Firewall and intrusion detection systems.
• Regular third-party security audits and penetration testing.
• Strict data protection training and access controls for all staff.

Please note that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, let us know immediately.

10 Contact & Complaints

Contact us for any questions or concerns regarding this Privacy Policy or your personal data. Our data protection team is always on hand to help.

• Email: [email protected]
• Live Chat: Available 24/7
• Complaint resolution time: up to 30 days

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. We take all complaints seriously and work to resolve them promptly.

This Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or via an in-platform notification. The latest version will always be available on this page.